Reference

Privacy Policy — How We Handle Your Account Information

We collect account details, wallet transaction records and device information when you deposit through bKash, Nagad or Rocket, play in our lobby, or contact support.

Account securityWallet data handlingContact & deletion rightsCookie noticeRegion-dependent access
zbuzz Privacy Policy — How We Handle Your Account Information
DATA SAFEGUARDS

How We Protect and Manage Your Information

We encrypt wallet transactions between your device and our server using industry-standard SSL, hash account passwords so even our own systems cannot read them in plaintext, and restrict internal access to personal data on a need-to-know basis. Session cookies expire after thirty days of inactivity to prevent unauthorised logins. If you suspect your account has been compromised, reset your password immediately through the login screen or contact support to freeze the account while we investigate.

Wallet Transaction Encryption

Every bKash, Nagad and Rocket deposit or withdrawal request is transmitted over an encrypted channel; we do not store your wallet PIN or OTP, only the transaction reference and amount once confirmed.

Account Password Security

Passwords are hashed with a one-way algorithm before being saved; if you forget yours, we send a reset link to your registered email rather than displaying the old password because we cannot retrieve it.

Cookie & Session Policy

Essential cookies keep you logged in and remember your language choice; optional cookies track which games you visit to personalise recommendations, and you can disable those in browser settings without losing core account functions.

Data Retention & Deletion

We keep account and transaction records for the period required by financial regulations, then anonymise or delete them; if you close your account, request full deletion through support once the retention window ends.

PRIVACY CONTACT

Reach Us About Your Data or Privacy Questions

If you want to see what account information we hold, request a correction, ask us to delete your data, or withdraw marketing consent, contact our support team through any channel below. We aim to respond within a reasonable timeframe and will walk you through the steps required to verify your identity before making changes.

Team online

Live Chat

Open the chat widget in the bottom-right corner of any page while logged in; our team can look up your account instantly and guide you through data-access or deletion requests in real time.

Email Support

Send your privacy question or data request to the support email listed in the footer; include your registered mobile number or username so we can locate your account and verify ownership before sharing details.

FAQ Centre

Check the privacy and account-security questions below for common requests — cookie settings, data retention periods, and how to unsubscribe from marketing — before reaching out for faster answers.

Common Questions About Data, Cookies and Account Privacy

We collect your mobile number, email address, username and password during registration, plus device type and IP address for security. Wallet deposits through bKash, Nagad or Rocket add transaction records to your account history.

Yes — contact support through live chat or email with your registered mobile number or username, verify your identity, and we will provide a summary of the personal data and transaction history we store for your account.

Active accounts and their transaction logs are retained as long as the account remains open, plus the period required by financial record-keeping rules. Closed accounts are anonymised after that window unless a legal hold applies.

No. We do not sell personal data to third parties. We share transaction details with payment providers like bKash, Nagad and Rocket only to process deposits and withdrawals, and with game studios to verify bet outcomes.

Click the unsubscribe link at the bottom of any marketing email, or log in to account settings and turn off promotional notifications. You will still receive essential account and transaction confirmations even after opting out.

Essential cookies keep you logged in and remember language preference; optional cookies track game visits for recommendations. You can disable non-essential cookies in browser settings, though some personalisation features may not work without them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.